Refund Policy
Last updated: January 3, 2025
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We want you to be completely satisfied with VoiceFlow Pro. If for any reason you're not happy with your purchase, we offer a full refund within 30 days of purchase.
Eligibility for Refund
You are eligible for a full refund if:
- Your refund request is made within 30 days of the original purchase date
- You have purchased VoiceFlow Pro directly through our website
- This is your first refund request for VoiceFlow Pro
How to Request a Refund
To request a refund, please follow these steps:
- Email us at wanpeng.xie@gmail.com with the subject line "Refund Request"
- Include your order details:
- Your email address used for purchase
- Order/Transaction ID (from your receipt)
- Date of purchase
- Optional: Let us know why you're requesting a refund so we can improve our product
Refund Processing
Once we receive your refund request, we will process it within 3-5 business days.
The refund will be issued to the original payment method used for the purchase:
- PayPal: Refund typically appears within 3-5 business days
- Alipay: Refund typically appears within 3-7 business days
- Credit Card: Refund may take 5-10 business days depending on your bank
After Your Refund
Once your refund is processed:
- Your VoiceFlow Pro license will be deactivated
- You will lose access to Pro features
- You can continue using the free version of VoiceFlow
- You may repurchase VoiceFlow Pro at any time in the future
Exceptions
We reserve the right to refuse a refund in cases of:
- Requests made more than 30 days after purchase
- Evidence of fraud or abuse
- Multiple refund requests from the same user
- Purchases made through unauthorized third-party sellers
Contact Us
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us at wanpeng.xie@gmail.com. We're here to help!